How do we control quality?
Together with leading solar experts and international standards setting bodies, we have developed the very first quality standards for solar companies and their products in Cambodia. Quality standards encompass both, technical standards for products, as well service quality standards. To become certified by the Good Solar Initiative, our technical experts check solar companies' compliance with these standards. Through a range of quality control tools - such as regular technical audits, customer satisfaction surveys, and mystery shoppers, certified suppliers' ongoing compliance is routinely controlled. To increase suppliers' commitment to delivering highest quality, certification is linked to a range of benefits and rewards for suppliers, including marketing and business development support, as well as a cash incentive scheme. _